How universities are using theRACK
Pre-departure Guide
Build a mobile-first guide for accepted students preparing to arrive. Visa, housing, packing and day-one essentials in one branded link.
A pre-departure guide is a mobile-first asset built for accepted international students between offer acceptance and arrival. It covers visa steps, housing, packing, transport, day-one logistics and how to reach key support contacts.
The post-acceptance window is where deposits become enrolments. Students who feel supported pre-arrival are more likely to actually arrive. PDF welcome packs go unread, get out of date and bury the questions students actually need answered. theRACK needs only one live link per intake, updated centrally as deadlines and policies change.
Visa and immigration
Step-by-step visa guidance per country, with document checklists, processing times and embassy contacts. Update once when policies change.
Housing and arrival
On-campus and off-campus options, with photos, prices and walk times. Plus airport pickup, key collection and first-week orientation schedule.
Packing and money
What to bring, what to leave, currency and banking. Local SIM cards, transport apps and the practical questions students actually ask.
Support contacts
International office, accommodation team, wellbeing and emergency contacts in one place. WhatsApp, email and phone, by department.
See it live
See a live pre-departure guide
Click through to live pre-departure guides built by real universities on theRACK.
Why theRACK for pre-departure
Why universities pick theRACK for pre-departure
Six reasons international offices choose theRACK over PDF welcome packs.
Mobile-first
Built for phones first. Fast loading, scalable type, no PDF zoom-and-pan.
Update once, applied everywhere
Change a fee, deadline or detail in one place. Every link updates instantly.
Engagement analytics
See which sections accepted students engage with. Catch confusion early before it becomes a deferral or no-show.
Multilingual built in
Publish in any language with localised imagery and CTAs. No print runs, no extra agency fees.
Done for you
Design, build and updates handled by our team. Access to designers, developers and ongoing support included.
Embeddable everywhere
Drop into offer-holder emails, applicant portals or country-specific arrival pages. One link, all channels.
1. Book your demo
See how theRACK can work for your institution. We'll walk through your specific needs and show you exactly what's possible.
2. We build it with you
Our team sets up your digital prospectus fully branded to your institution. You provide the content, we handle the rest.
3. Go live
Publish to your website, share with prospects, and start tracking engagement from day one. Real results, measurable from the start.
What is a pre-departure guide for international students?
A pre-departure guide is an in-life publication sent to accepted and deposited international students before they arrive. It covers visa steps, accommodation, arrival logistics, welcome week, banking, transport and day-one essentials in one branded, mobile-first resource.
When should universities send a pre-departure guide?
What should a pre-departure guide cover?
Can pre-departure guides be country-specific?
How do pre-departure guides reduce melt in international recruitment?
Lets talk!
Book a Demo
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